Repair Service

Repair Service

 

I offer a free repair service for all items within 14 days of the purchase date. You will be responsible for the postage cost both ways.  After the 14 days, my repair service is available on request and may incur some charges plus postage cost. You will be invoiced the total cost once I receive and evaluate the items.

Please send an email to repairs@beadydesigns.com with the subject Repair - Invoice Number to get an estimate of the repair cost and before sending the items back to me, including the following information:

  • Name
  • Product number
  • Description of the damage
  • Email address
  • Contact telephone number
  • Address

In the event where repair is not possible due to the severity of damage or unavailability of certain materials, a replacement can be arranged (free for items that are less than 14 days from date of purchase and at a cost otherwise). I will need the original items to be returned to me.

When sending the repair items, please ensure that the items are packed and labelled carefully including your name, address and contact telephone number. I will not be responsible for items damaged due to poor packaging, or lost in transit, thus, please obtain proof of posting.