I hope you like my unique jewellery but if for any reason you are not completely satisfied with my products at any time within 14 days of receipt, I will give your money back... no questions asked!
However, personalized jewellery cannot be returned. In the rare instance of a mistake on my part, I will gladly create another piece for you free of charge.
Please notify me before you send the item that you will be returning it by sending an email to firstname.lastname@example.org with the subject Return - Invoice Number including the following information:
The item will need to be returned unused in its original packaging with the original receipt or proof of purchase. You will be responsible for the return postage and the original delivery charge is non refundable. For an exchange, delivery of the new item is free of charge.
Please ensure that the items for return are
packed and labelled carefully, including your name, address and contact telephone
number. I will not be responsible for items damaged due to poor packaging, or
lost in transit, thus, please obtain proof of posting.